Tourism and hospitality workers in Malta are receiving specialised training to help them create more inclusive experiences for people who are blind or have low vision. The Malta Visual Non-Visual Network (VNVN), in collaboration with the Malta Tourism Authority, is offering programmes aimed at improving how services are delivered in tourist settings and in food and beverage establishments.
Deputy Prime Minister and Minister for Foreign Affairs and Tourism Ian Borg presented training certificates to staff at ME Malta Meliá in St Julian’s, described as one of the first hotels to provide this learning to employees, alongside the Preluna Hotel in Sliema and the Euro Club Hotel in Qawra.
With MTA support, VNVN is coordinating the project “Meet and Greet Compliments”, which includes practical guidance such as giving clear descriptions, using tactile-readable maps, ways to mark room spaces, and other accessibility systems. Borg praised the collaboration, saying it helps ensure blind and low-vision residents and tourists “feel truly welcome” in hotels and food outlets.
VNVN international secretary Bridget Micallef highlighted expectations of respectful staff and noted that some self-service food options are not always suitable and may require more assistance. Founder Noel Farrugia said similar training is offered in shops, transport, health services, religious places, and banks. During the activity, Borg also gave a gift to Lee Abela, one of VNVN’s youngest active members participating in the sessions.
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